? Return & Refund Policy

Sabeeli Marketplace

Last Updated: [01.01.2026]

1. Purpose of This Policy

Sabeeli Marketplace is designed to facilitate transparent and ethical transactions between NGOs, humanitarian organizations, and verified suppliers or service providers.

This Return & Refund Policy explains how returns, cancellations, refunds, and disputes are handled to protect buyers, sellers, donors, and beneficiaries.

2. Scope of the Policy

This policy applies to:

• Physical goods purchased through Sabeeli Marketplace

• Services and project-based work delivered via Sabeeli

• Orders, RFQs, and contracts agreed upon through the platform

Some transactions may be subject to custom terms agreed between the buyer and seller, which will take precedence if clearly documented.

3. General Return Principles

Because many transactions on Sabeeli support humanitarian and NGO projects, returns are handled with special consideration for:

• Project timelines

• Donor accountability

• Ethical and operational impact

Returns and refunds are not automatic and depend on the nature of the goods or services.

4. Physical Goods – Return Eligibility

Physical goods may be eligible for return if:

• The goods are defective, damaged, or incorrect

• The goods do not match the agreed specifications

• The issue is reported within [7–14] days of delivery

• The goods are unused and in original condition (unless defective)

Not eligible for return:

• Custom-made or project-specific items

• Perishable goods

• Items already distributed or consumed in humanitarian operations

5. Services & Project-Based Work

Due to the nature of services and project execution:

• Services already delivered or partially completed are generally non-refundable

• Refunds may apply if:

  • The service was not delivered at all

  • The service significantly deviates from agreed scope

  • Milestones were missed without valid justification

Milestone-based or escrow payments may be partially released based on completed work.

6. Cancellations

Buyer-Initiated Cancellations

• Orders may be canceled before fulfillment begins

• Cancellation fees may apply if work or procurement has started

Seller-Initiated Cancellations

• Sellers must provide a valid reason

• Any received payments may be refunded in full or partially, depending on progress

7. Refund Process

If a refund is approved:

• Refunds are processed through the original payment method when possible

• Processing time may take 7–14 business days, depending on the payment provider

• Platform or transaction fees may be non-refundable unless otherwise stated

8. Disputes & Resolution

If a dispute arises:

1. The buyer and seller should first attempt to resolve it directly

2. If unresolved, Sabeeli may intervene as a neutral facilitator

3. Supporting documents, communications, and evidence may be requested

Sabeeli’s decision is based on:

• Platform policies

• Documented agreements

• Fairness and humanitarian considerations

9. Donations & Crowdfunding Projects

• Donations made through Sabeeli to NGOs or projects are non-refundable, unless required by law

• If a project is canceled, funds may be:

  • Reallocated to a similar project

  • Returned to donors (where feasible and legally required)

This will be communicated transparently to donors.

10. Abuse & Policy Violations

Abuse of the return or refund process, including false claims or manipulation, may result in:

• Refund denial

• Account suspension or termination

• Legal action where applicable

11. Platform Liability Disclaimer

Sabeeli acts as a marketplace facilitator and does not guarantee seller performance unless explicitly stated.

Sabeeli is not responsible for:

• Misuse of returned goods

• Delays caused by external factors

• Indirect or consequential losses

12. Policy Updates

This Return & Refund Policy may be updated periodically.
Continued use of Sabeeli Marketplace indicates acceptance of any changes.

13. Contact & Support

For return or refund inquiries:

? Email: support@sabeeli.org
? Website: sabeeli.org

❓ Return & Refund Policy – FAQ

Sabeeli Marketplace

❓ Can I return any order made through Sabeeli?

Not always. Return eligibility depends on the type of order (goods or services) and its execution status, especially since many orders support humanitarian projects.

❓ When can physical goods be returned?

You may request a return if:

• The item arrived damaged or defective

• The item does not match the agreed specifications

• You report the issue within 7–14 days of delivery

• The item is unused and in its original condition

❓ Which items are not eligible for return?

Returns are not accepted for:

• Custom-made or project-specific items

• Perishable goods

• Items already used or distributed in humanitarian operations

❓ Are services or project-based work refundable?

Generally, services are non-refundable once fully or partially delivered.

Refunds may be considered if:

• The service was not delivered at all

• The service significantly deviates from the agreed scope

• Agreed milestones were missed without valid justification

❓ What about milestone-based or escrow payments?

For milestone-based or escrow contracts:

• Payments are released based on actual progress

• Refunds, if applicable, may be partial, depending on completed work

❓ Can I cancel an order?

Yes, if fulfillment or execution has not started yet.
Cancellation fees may apply if work or procurement has already begun.

❓ What happens if the seller cancels the order?

• The seller must provide a valid reason

• Payments may be refunded fully or partially, depending on progress

❓ How long does a refund take?

Refunds are usually processed within 7–14 business days, depending on the payment method and provider.

❓ Are platform or transaction fees refundable?

In most cases, platform and processing fees are non-refundable, unless explicitly stated otherwise.

❓ What should I do if there is a dispute?

1. Try to resolve the issue directly with the other party

2. If unresolved, request Sabeeli’s intervention

3. Supporting documents or communication may be required

Sabeeli acts as a neutral facilitator and decides based on fairness and documented agreements.

❓ Are donations refundable?

No. Donations are non-refundable, unless required by law.
If a project is canceled, funds may be:

• Reallocated to a similar project, or

• Returned to donors when legally possible

❓ What happens if the return policy is abused?

Abuse of the return or refund process may result in:

• Refund denial

• Account suspension or termination

• Legal action when necessary

❓ How can I contact support?

? Email: support@sabeeli.org
? Website: www.sabeeli.org